Frequently Asked Questions

Q: What are your business hours?

A: Our business hours are Monday through Friday 9am-5pm. Our designers re-frame from working on weekends and holidays. Business days does not include the holidays. 

Q: What is the best way to contact you?

A: Email or contact us here. We will try to get back to everyone as promptly as we can. Please allow 24-48 hours for a response to your inquiry. Everyone is limited to ONE consultation per project, after that EVERYTHING is via email not facebook messenger!

Q: What if I am not happy with my design?

A: No worries! Once your first draft is sent, you receive (3) revisions free of charge. After that, there is a fee of $10 for each new change. Once the deposit is paid for the project, there is no refunds. Please read over our booking policy here before proceeding with your purchase. 

Q: What is your turnaround time?

A: Turnaround times vary based on the project and the client. Below are typical turnaround times. However, your turnaround time can be shorter or longer depending on the complexity and size of project. Clients are informed of what to expect based on all the information that is provided. 

Logos: 5-7 business days

Flyers & Cards: 3-5 business days 

Web Designs: 2-4 weeks 

Q: I need my design ASAP, is that possible?

A: I usually can accommadate your rush job depending on how full my schedule is. A rush fee of $100 must be added. 

Q: What form of payment do you take?

A: All projects must be paid through chocluxthebrand.com via credit/debit or paypal! Although paying for your service in full is an option, in order to book your service you will have to pay the nonrefundable retainer of half the service price. Once your project is complete, an invoice will be sent to your email for the remaining amount before the project is released.